RESERVATIONS
A deposit of 35 % of tour costs is required
on confirmation of tour. The balance to be paid before
services commence. Payment is required in full where bookings
are done less than 30 days before tour begins. Reservations
are subject to cancellation if the balance is not paid
before commencement of tour.
NB: The right is reserved not to execute tours if payment
has not been received in full as per above.
COSTS
Costs include all expenses in respect of vehicles and
the driver as per the itinerary. Entrance fees to the
National parks and meals are included unless otherwise
advised. Airport taxes, visas, gratuities other than
service charge, beverages, laundry and other personal
expenses are not included.
ACCOMMODATION.
This is based on two persons sharing a twin
room/tent per night. Single rooms are available at an
additional cost but cannot be guaranteed.
ALTERATION OF TOURS/SAFARIS.
The company reserves the right to alter arrangement
or cancel the operations of a planned tour if and when
conditions necessitate. The company also reserves the
right to decline to accept persons or members of any
tour/group at any time, in which case a substantial
amount will be refunded. All prices are subject to change
without notice. In cases of cancellations of booked
tours, the company has a right to charge commissions,
amounts which vary depending on overheads incurred by
the company. Any cancellations by clients done 55 days
before departure date or earlier will be refunded in
full, less $180 handling charges. 60% of total costs
will be deducted if cancellation is done 54-30 days
prior to arrival; 80 % of total costs will be deducted
if cancellation is done 29-20 days prior to arrival;
100% of total costs will apply to cancellations done
19 days prior to arrival. No refunds will be made for
any tours, accommodations, service, or tour feature
not utilized during the tour. All claims must be received
within 30 days after cancellation of tour. Cancellations
must be done in writing.
PRICING
Prices are based on fares and other overheads prevailing
at the time of issuance of price lists and are subject
to change without notice.
CLAIMS
Clients are entitled to ask for cash refunds before
comencement of tours incase they feel disatisfied with
services at place. We will NOT honor any claims for
cash refunds after services have been delivered, however,
we can take into consideration claims that seem realistic
and genuine and do a 10% rebut of monies paid for any
tour or as advised.
TRANSPORTATION
Cars, Minibuses or Coaches will be provided depending
on the number of clients or route to be taken. The right
is reserved to employ the services of subcontracts should
circumstances dictate. English speaking driver guides
are provided, plus any other requested guides.
LIABILITY.
The company and it’s agents act only as agents of the
passenger in all matters related to hotel/lodge accommodation,
tours, transport etc, and shall not be liable for injury,
delays, loss or damage in any manner. The laws of the
country inhibit the company’s liability to passengers
ferried in its own vehicles. All claims are subject
to the jurisdiction of the courts of this country in
which the matter arises. The company reserves the right
to employ subcontractors for all or part of the services.
All participants are advised to get an insurance policy
to cover personal accidents, medical expenses and loss
of your baggage.